Policies

Service

Appointments

Appointments must be confirmed by phone before scheduled. Initial online appoint is a request only. On rare occasion we may have to move appointments even after scheduling.

Returns

We like to hand return as many projects as we can, but due to time constraints we frequently use a courier service.

Labeled Groups

Properly labeled groups of photos will be stored in an appropriate folder and kept together(if possible.) Unlabeled or same labeled products may be combined.

Photo Envelopes with Labels

In order to provide the most effective service negatives with groups of photos will not be digitized. The photo will be the content unless otherwise specified or negatives provided separately.

Immediate Use/Memorial

In the event you need your images immediately for display such as a memorial, anniversary, etc. Please allow us to know. We'll attempt to orient images properly and remove back image scans to a secondary directory.

Rush Jobs

If you need your work expedited please allow our staff to know when scheduling the appointment.

Printing and Restoration

At this time we do not offer printing or restoration.

Digitizing

Photo Scans

Our prioritize in digitizing photography is to enable replication.  There might be circumstances where that is not possible.  Additional elements outside the content of the photography, borders, frames, etc,  are typically not a priority in the digitizing unless explicitly requested. Photos which do not fit through our normal process may be scanned separately or as a group on a flat bed. This may lead to images being grouped.

Photo Albums/Pages

To be respectful of the original album we do not disassemble photography from pages.  We are trying to minimize incidental damage to the photographs.  If you require disassembly, there maybe be additional fees and you should be aware disassembly may damage the original photography.

Rescans

If rescans are sought on any projects whatsoever,  it will be necessary for the media to be delivered to our offices regardless of previous method of engagement.

Retrieval

Additional copies of a digital project after delivery are only available for a fee.  After seven days an additional archive retrieval fees may be applied.

Orientation

We frequently try to oriented images correctly but because of a variety of reasons this is not perfectly done

Backside Scanning

We typically scan back side images for small notes or handwritten information. This accompanying info is usually front image name _b.

Privacy

Information that is gathered from visitors

In common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit. Cookies may be used to remember visitor preferences when interacting with the website. Where registration is required, the visitor's email and a username will be stored on the server.

How the Information is used

The information is used to enhance the visitor's experience when using the website to display personalized content and possibly advertising. E-mail addresses will not be sold, rented or leased to 3rd parties. E-mail may be sent to inform you of news of our services or offers by us or our affiliates.

Visitor Options

If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive. You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.

Cookies

Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website. 3rd party advertising companies may also use cookies for tracking purposes.